Frequently Asked Questions | Ever Wallpaper UK
Our Peel & Stick paper is chosen by most DIYers or beginners as it does not require anything additional. Professional installers often prefer a medium or heavy wallpaper application. Medium wallpaper is highly recommend for your bedroom, hallway and living room. For our heavy paper, it is a good choice for areas prone to spills, scuffs and scratches such as kitchens, playrooms and other commercial spaces.
Our peel & stick wallpaper is removable! However, there are many factors that go into installation and removal and we always recommend trying out a sample before making a purchase.
Our wallpaper works well on both smooth and lightly textured surfaces. If you have orange peel texture, no problem! Unfortunately brick or cinderblock won't provide a good enough surface for our peel & stick paper to adhere to. We strongly recommend you try out a sample first. If you have any questions or concerns you can contact our Customer Service Team via email: email@example.com , ensuring you include the wall width and height, preferred paper type and a brief description of your request.
Ever Wallpaper offers an alternative to the many vinyl and PVC products out there. PVC (polyvinyl chloride) not only kills our planet during the manufacturing process but PVC, aka the “poison plastic”, is extremely toxic for humans to breathe. Respiratory disease and brain tumors aren’t justified at any cost savings. Period. We pride ourselves in offering clients beautiful wall coverings crafted with consciously selected materials. Our relationship to the planet and commitment to health is part of what this company was founded on. All of our materials are 100% sourced in the USA and our papers are a proprietary blend of sustainable wood, polyester, and post-consumer recycled content. We use HP latex inks which are Greenguard certified and the lowest VOC emitters. We also believe our print to order method is the best way to eliminate product waste and provide unique designs to our customers.
Our forest, map and marble mural designs are extremely popular. We have worked hard to ensure we’re offering the best range of styles and leading-quality designs for customers to choose from. These designs being so popular proves to us that people desire wall design that can only be achieved with a mural, as opposed to on-the-roll-wallpaper.
Yes, as we print everything to order, based upon the dimensions provided to us we require the exact dimensions. We will then automatically add a 3cm margin to allow for any small measuring errors (mural orders only). We do recommend adding a few inches in height and width to make sure you have enough to work with.
When typing in your dimensions, our website can accept meters or feet.
We are able to change the dimensions of your order at any point before payment is made. You can contact us via email: firstname.lastname@example.org. Unfortunately, once a mural has been paid for and your image proof approved, we can't accept any further changes.
Ordering & Customization
Most customers choose to order by their wall size. First, you'll measure your walls, then you'll choose your image/pattern from our collection, enter you dimensions and paper type and finally add to cart!
Yes. We offer samples of both our wallpapers and murals. The sample pack will be in A3 or A4 size in three different paper types: medium, heavy and peel & stick.
Yes, we offer custom wall murals. You can visit our custom mural page to create your own art: 1.measure your wall size 2. upload your image 3. approve your proof 4. we print and deliver to you.
If you want to make some color changes to our original wallpaper murals in your order, please email us via email@example.com, we will discuss the further details with you to see if it is possible.
We accept PayPal and credit card like Visa, Mastercard, Stripe, etc.
Yes. Once you have made payment, our team will be in touch with your scaled proof image for free. If you are happy to proceed, we will just need confirmation and we can send your mural into production. Your order will automatically move into production after 24 hours if we haven't heard from you.
You can change your order within 24 hours after you make payment. Please contact us via email: firstname.lastname@example.org. After 24 hours, your wallpaper will go into production.
If you want to cancel your order, please contact us (Email: email@example.com) within 24 hours after payment, we will cancel your order for free and give you a full refund, you will receive the refund within 72 hours after the cancellation. If the order is canceled more than 72 hours after payment, it will not be allowed to be canceled because it may already be in transit.
Shipping & Return
Yes, we ship worldwide!
After we receive your order, the order processing time will be 2-3 business days. The shipping time will be 4-5 business days. It’ll be 7-9 business days in total.
We offer free shipping on ALL orders above £50.
Cases of receiving the wrong item and /or a damaged item: If we have sent you the wrong item, the item you received is not what you purchased, or the item you received is damaged, please contact us (Email: firstname.lastname@example.org) within 24 hours of receiving the item with photos and/or videos. We will exchange the item for free and we will cover all shipping and return costs. Alternatively we will be happy to provide you with a full refund once you have returned the goods to us (we bear all the return costs.) Cases of receiving items that do not meet your expectations: If you receive an item that is not defective or doesn’t have quality issues, but you decide you do not like it, please contact us (Email: email@example.com) within 7 days. You will need to send the item back to us in its original condition and the return cost will need to covered by you. After we receive your item, we will arrange a refund for you (within 72 hours of receiving your returned item) if we deem the item to be re-sellable. Please note that we’re unable to provide free returns for unwanted items or incorrect selections, and we are unable to offer you a refund if we cannot resell your item (because all our wallpapers/murals are “made-to-order” specifically to your wall measurements, no two walls are the same). Therefore, please choose carefully when shopping. Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.