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FAQ

Product

Our Peel & Stick paper is chosen by most DIYers or beginners as it does not require anything additional. Professional installers often prefer a medium or heavy wallpaper application. Medium wallpaper is highly recommend for your bedroom, hallway and living room. For our heavy paper, it is a good choice for areas prone to spills, scuffs and scratches such as kitchens, playrooms and other commercial spaces.

Our peel & stick wallpaper is removable! However, there are many factors that go into installation and removal and we always recommend trying out a sample before making a purchase.

Our wallpaper works well on both smooth and lightly textured surfaces. If you have "orange peel" texture, no problem! Unfortunately brick or cinderblock won't provide a good surface for our peel & stick paper to adhere. If you have any questions or concerns, we recommend you to try out a sample first before making a purchase. You can contact us via email: support@everwallpaper.co.uk and please include the wall width and height, preferred paper type and a brief description of your custom mural request. Once we receive your email, our customer service team will get in touch with you for more details.

Everwallpaper offers an alternative to an industry where you’ll find plenty of vinyl/PVC products out there. PVC (polyvinyl chloride) not only kills our planet during the manufacturing process but PVC, aka the “poison plastic”, is extremely toxic for humans to breathe. Respiratory disease and brain tumors aren’t justified at any cost savings. Period. We pride ourselves in offering clients beautiful wall coverings crafted with consciously selected materials! Our relationship to the planet and commitment to health is part of what this company was founded on. All of our materials are 100% sourced in the USA and our papers are a proprietary blend of sustainable wood, polyester, and post-consumer recycled content. We use HP latex inks which are Greenguard certified and the lowest VOC emitters. We also believe our print to order method is the best way to eliminate product waste and provide unique designs to our customers.

Some of our bestsellers are forest, map and marble mural designs. These types of design are very popular at the moment, and I’ve made sure we have the best range of styles and leading-quality designs for customers to choose from. It’s great that these designs are so popular, because it continually proves to us that people desire wall design that can only be achieved with a mural, as opposed to on-the-roll-wallpaper.

Some of our bestsellers are forest, map and marble mural designs. These types of design are very popular at the moment, and I’ve made sure we have the best range of styles and leading-quality designs for customers to choose from.

Measuring

Yes, as we print everything to order, based upon the dimensions provided to us we require the exact dimensions. We will then add on 1-2% to allow for any small measuring errors (mural orders only). We do recommend adding a few inches in height and width to make sure you have enough to work with.

When typing in your dimensions, our website can accept meters or feet.

We are able to change the dimensions of your order at any point before payment is made. You can contact us via email: support@everwallpaper.co.uk. Unfortunately, once a mural has been paid for and your image proof approved, we can't accept any further changes.

Ordering & Customization

Most customers choose to order by their wall size. First, you'll measure your walls, then you'll choose your image/pattern from our collection, enter you dimensions and paper type and finally add to cart!

Yes. We offer samples of both our wallpapers and murals. The sample pack will be in 6.3” x 6.3” in three different paper types: medium, heavy and peel & stick.

Yes, we offer custom wall murals. You can visit our custom mural page to create your own art: 1.measure your wall size 2. upload your image 3. approve your proof 4. we print and deliver to you.

If you want to make some color changes to our original wallpaper murals in your order, please email us via support@everwallpaper.co.uk, we will discuss the further details with you to see if it is possible.

Payment

Currently, we only accept PayPal.

Yes. Once you have made payment, our team will be in touch with your scaled proof image for free. If you are happy to proceed, we will just need confirmation and we can send your mural into production. Your order will automatically move into production after 24 hours if we haven't heard from you.

You can change your order within 24 hours after you make payment. Please contact us via email: support@everwallpaper.co.uk. After 24 hours, your wallpaper will go into production.

If you want to cancel your order, please contact us (Email: support@everwallpaper.co.uk) within 24 hours after payment, we will cancel your order for free and give you a full refund, you will receive the refund within 72 hours after the cancellation. If the order is canceled more than 72 hours after payment, it will not be allowed to be canceled because it may already be in transit.

Shipping & Return

Yes, we ship worldwide!

Estimated Arrival Time = Processing Time + Shipping Time Processing Time: 1 - 2 Business Days Shipping Time: 5 - 8 Days Please Note: The shipping time above does not include processing time.

We offer free shipping on ALL orders.

Cases Of Receiving Wrong Item And /Or Damaged Item: If we have sent you the wrong item, the item you received is not what you purchased, or the item you received is damaged, please contact us (Email: support@everwallpaper.co.uk) within 24 hours of receiving the item with photos and/or videos, we will exchange the item for free and we will cover all shipping and return costs, of course we are also happy to provide you with a full refund, you only need to return the goods to us, we bear all the return costs. Cases Of Receiving Items That Does Not Meet Your Expectations: If you receive an item that you purchased from us at the time, and the item is not defective or do not have any other quality issues, but you do not like it, please contact us (Email: support@everwallpaper.co.uk) within 7 days and send the item back to us in its original condition. In this case, the return cost will need to borne by you. After we receive your item, we will re-evaluate and will only arrange a refund for you (within 72 hours of receiving your returned item) if the item is able resell. Please note that we’re unable to provide free returns for unwanted items or incorrect selections, and we are unable to offer you refund if we cannot resell your item (because all our wallpapers/murals are “made-to-order” specifically to your wall measurements. No two walls are the same). Therefore, please choose carefully when shopping. Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.