Return Policy – Ellewallpaper

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Return Policy

RETURNS & REFUNDS

Cases Of Receiving Wrong Item And /Or Damaged Item:

If we have sent you the wrong item, the item you received is not what you purchased, or the item you received is damaged, please contact us (Email: support@everwallpaper.co.uk) within 24 hours of receiving the item with photos and/or videos, we will exchange the item for free and we will cover all shipping and return costs, of course we are also happy to provide you with a full refund, you only need to return the goods to us, we bear all the return costs.

 

Cases Of Receiving Items That Does Not Meet Your Expectations:

If you receive an item that you purchased from us at the time, and the item is not defective or do not have any other quality issues, but you do not like it, please contact us (Email: support@everwallpaper.co.uk) within 7 days and send the item back to us in its original condition. In this case, the return cost will need to borne by you. After we receive your item, we will re-evaluate and will only arrange a refund for you (within 72 hours of receiving your returned item) if the item is able resell.

Please note that we’re unable to provide free returns for unwanted items or incorrect selections, and we are unable to offer you refund if we cannot resell your item (because all our wallpapers/murals are “made-to-order” specifically to your wall measurements. No two walls are the same). Therefore, please choose carefully when shopping.

Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.

 

ORDER CANCELLATION

If you want to cancel your order, please contact us (Email: support@everwallpaper.co.uk) within 24 hours after payment, we will cancel your order for free and give you a full refund, you will receive the refund within 72 hours after the cancellation. If the order is canceled more than 72 hours after payment, it will not be allowed to be canceled because it may already be in transit.

If you have any question, please contact us:

Sent email: support@everwallpaper.co.uk

Please do not send any return items to the address without contact us! If you need to return a product, please contact customer service first.